Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zumate21@gmail.com. Please note that returns will need to be sent to the following address: [26, P. K. TAGORE STREET, NUTAN BAZAR, RAJBARI(MADAN SADAN), KOLKATA-700006] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zumate21@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges Policy

At Zumate, customer satisfaction is our priority. If you're not entirely happy with your purchase, we’re here to help!

✅ Eligibility for Exchange

  • Products must be unused, in original packaging, and in sellable condition.

  • Exchange request must be raised within 7 days of delivery.

  • Only one exchange is allowed per order.

🔄 Non-Exchangeable Items

  • Used or damaged products

  • Custom or personalized items

  • Items marked as “Final Sale” or “Non-Returnable”

📦 How to Request an Exchange

  1. Email us at zumate21@gmail.com or WhatsApp us at +91 89101 29486 within 7 days.

  2. Mention your Order ID and the reason for exchange.

  3. Our team will guide you through the next steps.

🚚 Exchange Process

  • Once we receive the item and inspect it, we’ll dispatch the replacement within 3–5 business days.

  • Shipping costs for exchanges (unless due to damage or wrong item) are to be borne by the customer.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zumate21@gmail.com.